Pre-order are defined as products that are not currently in stock. By purchasing products through a pre-sale, you are securing the product to be shipped to you as soon as it becomes available. If an order is placed with a mix of pre-order and in-stock items, we may split your order into multiple shipments. If your pre-order is being shipped INTERNATIONALLY, your order will not ship out until we are able to fulfill your order in its entirety.
Pre-order products will have an estimated fulfillment date noted on their respective product page. The estimated fulfillment date will vary based on factors such as: Production times for preorder goods, transit of goods from our vendor (this will vary since goods are delivered by sea or air), custom clearance once goods are docked in Hawaii, and delivery of goods to our distribution center. Once the products arrive to us, we will fulfill all active and unfulfilled pre-orders at that time.
Bulk orders of preorder goods will be shipped via USPS or FedEx. This includes all Domestic and International orders. International shipments: Customers are responsible for any destination charges, if applicable (e.g., customs-duty, inspection fees, province taxes).Please contact our customer service center regarding additional inquiries about pre-orders.
We can be reached by phone at 808-591-1063 or by email at customerservice@abcstores.com.
View SHIPPING POLICY for additional information
